Terms and conditions

Who provides the service

Costivia services are provided by Iván Pérez Gil, tax ID 26262866V, registered at C. Periodista Juan Rejano 1, Bajo A, 29620 Torremolinos (Málaga), España. Contact: i@gestion-apartamentos-turisticos-torremolinos.com · +34 603 658 260. These terms apply to any service you contract with us through this website, by phone, WhatsApp or email, and to any payment you make to us through those channels.

What we offer and what it costs

Real estate intermediation: helping you buy, sell or rent long-term a home in Torremolinos, Benalmádena, Fuengirola and Málaga. Asking for information, viewing properties and requesting an indicative valuation is free and does not commit you to anything.

Fees are always agreed in writing before we start, in an engagement form or in the intermediation contract, which states the service, the final price including VAT and when payment is due. We never charge anything that is not in that document. For residential lettings, the agency and contract formalisation costs are paid by the landlord (article 20.2 of the Spanish Urban Leases Act).

How to pay

You can pay by bank transfer or by debit or credit card (Visa and Mastercard). For card payments we send you a secure payment link by email or WhatsApp; the charge is processed by the BBVA virtual POS on the Redsys platform, with strong customer authentication. We never see or store your card details. All amounts are in euros and include any applicable taxes.

You receive an invoice or receipt by email for every payment.

Reservations and deposits

If you pay a holding deposit, reservation fee or earnest money to reserve a rental property or to formalise a purchase, its amount, purpose and what happens to it if the transaction does not go ahead are set out in the document you sign at that moment, which prevails over these general terms. Until that document is signed, any amount paid is a refundable deposit.

Cancellations and refunds

You can cancel the engagement at any time by email or WhatsApp. If you cancel before we have started providing the service, we refund everything you have paid in full. If we have already started, we only charge the proportional part of the work done up to that moment, itemised in writing, and refund the rest.

If we have charged you by mistake or for the wrong amount, we refund it in full as soon as we verify it. All refunds are made by the same payment method within 14 calendar days of accepting the cancellation; if you paid by card, your bank may take a few more days to show the credit.

Right of withdrawal

If you are a consumer and contract with us at a distance (through the website, phone, WhatsApp or email), you have 14 calendar days from the date of the contract to withdraw without giving any reason and at no cost, by writing to i@gestion-apartamentos-turisticos-torremolinos.com or using the model form annexed to Royal Legislative Decree 1/2007. If you expressly ask us to start before those 14 days are over, on withdrawal you only pay the proportional part of the service already provided; if the service has been fully performed within that period with your consent, the right of withdrawal no longer applies.

Shipping

We do not sell physical products or ship anything. All documents (engagement forms, contracts, invoices and receipts) are delivered by email or in person, free of charge.

Complaints

We handle any issue at i@gestion-apartamentos-turisticos-torremolinos.com or on +34 603 658 260. Official complaint forms are available on request, and you can also contact the consumer services of the Regional Government of Andalusia and the consumer arbitration boards.

Governing law

These terms are governed by Spanish law. Any dispute will be heard by the courts of Málaga, unless you are a consumer, in which case the courts of your place of residence will have jurisdiction. Last updated: 6 November 2026.